1. Samsung Kies S10
2. Samsung Galaxy S4 Kies Windows 10
3. Samsung Smart Switch
4. Samsung Kies S4 Software Download
5. Samsung Kies S4

There could be a lot of things that may result to Samsung KIES not being able to detect Galaxy S4 when connected to a computer. While the problem is common and easy to fix, it is very annoying especially when you need to backup or restore your data to or from your computer.

Launch the Kies software and connect your Galaxy S4 to your PC using a micro USB cable. Wait for Kies to recognize your phone. Step 3 Wait for Kies to check for available updates for your phone. Samsung Galaxy S4 - white frost - 3G - 16 GB - GSM - smartphone overview and full product specs on CNET. Samsung KNOX, Samsung Kies, Samsung Kies air, Samsung Music Hub, Samsung. Samsung Kies is one of the must installed applications for Samsung Galaxy S4 users. It is Samsung’s desktop software to transfer music, contacts and photos, update software and sync wirelessly from your Samsung phone or tablet. Something likes iTunes for iOS devices. And it is available on both Windows PC and Mac OS.

Samsung KIES cannot detect the Galaxy S4 if one of the following happens:

1. The USB drivers became corrupt.
2. KIES installation had an error.
3. The USB/data cable is broken.
4. The phone is defective.
5. The computer has issues with its hardware.
6. The owner recently updated the phone.

Software-related problems (numbers 1, 2 and 6) can easily be fixed but problems that directly concern the hardware (numbers 3, 4 and 5) may need more in-depth knowledge to fix or may require the intervention of an expert or a technician.

Fixing Software-Related KIES Problems

The installation of Samsung KIES is easy to do, many would say. However, for some reason, there are times when the process fails. If this happens, it’s either KIES won’t launch or result to errors whenever a Samsung smartphone (in this case, the Galaxy S4) is connected to the computer. More often than not, it’s the drivers that are compromised that’s why even if the hardware is working and properly connected to the computer, they just wouldn’t be bridged because it’s either the driver, which serves as the bridge, does not exist or was corrupted during the installation.

How would you know if the problem is with the drivers?

Connect your Galaxy S4 to your computer using the original USB data cable. If it says that the device or USB is not recognized, then you need to reinstall the drivers. You could try to automatically search for the drivers online by going into the Device Manager and update the drivers from there. You could also install Samsung KIES if you haven’t already. The application offers a connection troubleshooter so you should try that first before going further. Here’s how…

1. Disconnect the device from your computer.
2. Close KIES and reboot both your computer and phone. (Yeah, I know it sounds dumb but rebooting your devices, oftentimes, solve a lot of problems.)
3. Once the computer and the Galaxy S4 are up, launch KIES and connect the phone to see if the connection is made. Otherwise, disconnect the S4 before doing the following step.
4. Click Tools, and then choose Troubleshoot connection error.
5. Click Start. The entire process would include installation of the drivers if the computer detects they’re not in the system and/or reinstallation if they are corrupt.
6. Choose Yes on any installation warning messages.
7. Once the troubleshooting process is finished, reconnect the phone to your computer and see if it works.

This procedure has been proven effective by many users already as far as failed KIES installation and corrupt drivers are concerned.

In case you recently updated your phone and this problem occurred, neither the reinstallation of the drivers nor the KIES connection troubleshooter can fix the problem. The only option left for you to do is to uninstall KIES from your computer completely and reinstall it.

Going About Hardware-Related Problems

Broken USB Cable. When you connect your device to your computer and the machine failed to detect that a new hardware was just plugged in, it’s a sign of a broken USB cord. But in order to confirm that you should connect the phone to another computer to see if it would also fail to detect the new hardware.

As a user trying to troubleshoot the problem, make sure the other end of the cable is attached firmly to your phone while the other to the computer. It is only then that you could confirm a connection couldn’t be established using the USB cable you have in your possession.

The next thing you should do is find another USB cable you could use to bridge a connection between the phone and the computer. You can borrow from your friends who have the same phone as you or you could buy one. So far, this is the most sensible solution you can do for your device.

Defective Phone. It would take a lot of troubleshooting and diagnosing before you can actually say your phone has a defect. Perhaps, the only person who could declare whether the device is in good condition or not is an authorized technician. If none of the procedures mentioned above works for you, then you should bring your phone to a tech so it would be diagnosed properly. If the tech says the phone is defective, you should be provided a replacement, which would solve all the problems you’re currently experiencing, of course.

Defective Computer. There is also a possibility that a computer is defective, or at least, its USB ports. But then again, it would take a lot of troubleshooting procedures to be able to say so. But more often, a fresh copy of the operating system would solve issues like this.

Tell Us Your Problems

Samsung Kies S10

For our readers who may have problems with their phones, we are open to your questions and suggestions. Email us at [email protected] and be as detailed as you can when you tell us your tech problems so we may be able to help you better.

Welcome to our first focused troubleshooting articles dedicated to software upgrade concerns on the Samsung Galaxy S4. As we already know, Samsung has already released the official Lollipop update for this device. There are however some owners of this phone who are not getting the notification for the update which is why their phone is still stuck with KitKat. While this version of Android is quite good it is still best to upgrade to the latest version.

Samsung Galaxy S4 Kies Windows 10

In this latest installment of the series we will tackle four problems sent to us by our readers regarding the software of their phones not upgrading.

If you own a Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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S4 Not Updating To Lollipop

Problem: Hello there, found your email online and thought it was worth a shot. I posted the following text on the GS4’s subreddit page, and maybe you can glean some information from it and help me to fix the issue. I’ve had my S4 for two years now, and though I’ve wanted to grab the Lollipop download for a while now, I haven’t been able to due to this nagging issue. For whatever reason, through the AT&T Software Update app, I’m able to download, but as soon as it reboots to start the install, it’ll get to 27% or so, and then it fails. I’ve read in a lot of places that you need >3.00GB to finish the install and, after a lot of deleting, I’ve freed up 3.63GB of space. Still no dice. I’m wondering what else to do. I’m thinking of upgrading soon, but I’m currently unemployed so unable to actually purchase a new phone, so I’m hoping I can experience Lollipop a little before that time comes to pass. Any help you guys could offer would be much appreciated, and of course, I’m here to provide any more information, if needed. I’m really hoping to avoid having to perform a factory reset, as my original USB data transfer cable stopped working ages ago. All of my other cables are, sadly, charge only. Thanks! Thanks for any help you can muster!

Solution: If a factory reset is not an option then you may still gain some storage space by wiping the cache partition of your phone. This clears out the temporary data in your phone which could be using up a considerable amount of space.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
• When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and theHome key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume Down key to highlight ‘wipe cache partition.’
• Press the Power key to select.
• After the the cache wipe is complete, press the Power key to select reboot system now.
• Press the Power key to select. The phone will automatically restart after the cache is wiped.

S4 Firmware Upgrade Error

Problem: Hello, a friend gave me his phone with firmware upgrade encountered message appearing on the screen whenever I try to connect the phone to the charger or trying to power it up. First of all I tried to fix such problem using Kies using ” Firmware upgrade and initialization ” but Kies can’t identify my mobile serial number, note that I’m writing the letters in caps mode. After failing with Kies many time I tried using odin and now the phone keeps on restarting whenever I connect it to the charge or trying to power it up, also note that i can’t open phone recover system screen using Volume up key and i can’t see Samsung logo the only thing that I can open in the mobile is the odin mode ” volume down key” I tried you troubleshooting page but i didn’t find any solution that helped 🙂 Kindly try to help me as soon as possible as long as I’m out warranty.

Solution: Is your phone still accessible via Odin? if it is then you should consider reflashing the device. You will need a copy of your phone firmware to do this. As for the instructions on how to perform this procedure just consult the popular Android forums online.

Another problem that you should consider getting fixed is the volume up button of your phone. This may be stuck or defective and may be causing this issue. Since this is a hardware related issue you will need to bring your phone to an authorized service center and have it checked.

S4 Unable to Update Software

Problem: I got your email while doing desperate researches on Google in other to get a solution to my problem. I have a Samsung GT – 19505 International model. I had earlier rooted the device with an app i found on playstore. Yesterday i tried to update my phone but i couldn’t because of warranty reasons i was told. I then went through a forum where there was a tutorial on how to recover warranty. I downloaded their files and tried the process through odin. Now my phone cant boot. It stucks with this message at the top left conner : ” Kernel is not Seandroid enforcing”. Please help me.

Solution: you should try to redo the process again. if the error message is still the same then you may be using a different firmware that is not compatible with your phone model. Get another firmware that is meant to be used for your phone ( try the sammobile website) then reflash it again.

S4 Not Turning On After Incomplete Software Update

Problem: Hi, This morning my galaxy s4 mini turned itself off half way through a system update. Now the phone wont turn back on. I’ve tried doing a master reset by holding volume up, the home button and the on button, but the phone just vibrates and then does nothing. Have you any idea on how to fix this? I’ve tried charging the battery, tried a new battery, but nothing works. Thanks

Samsung Smart Switch

Solution: The system software may have gotten corrupt when your phone turned off in the process of updating. Try taking out the phone battery then press and hold the power button for at least a minute. Reinsert the battery then turn on your phone.

Samsung Kies S4 Software Download

If the issue is still the same then your best option right now is to reflash your phone using Odin. You will need a copy of your phone firmware as well as Odin installed in your computer. Instructions on how to do this can be found at several of the popular Android forums online.

Samsung Kies S4

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.